Terms of Service

These Terms of Service ("Terms") form a binding agreement between Askana ("we," "us," or "our") and the individual or organization using our platform ("you" or "Customer").

By creating an account, accessing, or using Askana, you agree to these Terms and our Privacy Policy. If you are using the platform on behalf of an organization, you confirm that you have the authority to accept these Terms on its behalf.

Askana is a cloud-based software platform that enables organizations to upload documents, organize company knowledge, and create AI-powered chatbots that provide answers based on their available information.

The platform uses retrieval-augmented generation (RAG) to retrieve relevant information from uploaded documents and use it to generate responses.

Each organization operates within a separate workspace with access controls designed to protect its data. Department-level permissions help ensure that documents, conversations, and other information are accessible only to authorized users. Access to company and departmental information is managed according to assigned user roles and permissions.

To access the platform, customers must register for an account. Company Administrators are responsible for:

• Maintaining the confidentiality of account login credentials and administrative access tokens.
• Assigning appropriate user roles, including Company Admin and Department Member, and managing departmental access.
• Ensuring that all activities conducted through their accounts comply with applicable laws and these Terms.
• Promptly notifying Askana of any suspected unauthorized access, compromised credentials, or security incidents.

Customer Data Ownership: Customers retain all ownership rights to their documents, files, content, and other information uploaded to the platform ("Customer Data").

Askana does not claim ownership of Customer Data. It receives only the limited, non-exclusive rights necessary to process, store, embed, index, and retrieve the data to provide the service.

No Foundation Model Training: Askana does not use Customer Data, uploaded knowledge bases, or employee chat conversations to train, fine-tune, or improve public or foundation machine learning models.

Customers agree not to use the platform, or permit any user to:

• Upload or transmit content that is illegal, defamatory, or infringes on third-party intellectual property rights, or that contains malicious code or viruses.
• Reverse engineer, decompile, or attempt to discover the source code of the platform or its underlying algorithms.
• Circumvent, disable, or interfere with security controls, multi-tenant boundaries, or resource quotas, such as storage limits, document counts, or rate limits.
• Use the platform to develop a competing product or service by systematically scraping or extracting platform outputs.

Askana connects with external AI providers, such as OpenAI, to generate semantic embeddings and AI model completions.

When customers provide third-party API credentials, they acknowledge and agree that:

• Customers are responsible for complying with the terms of service and usage policies of their respective AI providers.
• Third-party API credentials stored on Askana are encrypted using industry-standard AES-256 encryption.
• Token consumption and third-party API costs incurred through customers' configured keys are their responsibility.

AI-Generated Responses: Chatbot answers and retrieval summaries are generated by probabilistic artificial intelligence models based on customers' uploaded knowledge bases. Although Askana employs strict grounding techniques to minimize inaccuracies, qualified personnel should review and verify AI-generated responses before using them for critical business, legal, financial, or medical decisions.

Uptime and Availability: Askana strives to maintain reliable service availability. However, the service may occasionally be subject to scheduled maintenance, emergency updates, or disruptions beyond its reasonable control.

Askana reserves the right to suspend or terminate access to the platform if a customer violates these Terms, exceeds allocated quotas without authorization, or engages in activities that threaten platform security or stability.

Upon termination, customers may request an export or complete deletion of their Customer Data within 30 days. Following this period, all active documents, chunks, and vector embeddings will be permanently purged in accordance with Askana's standard data retention and deletion policies.

Askana may update these Terms from time to time to reflect changes in its services or legal requirements. Material modifications will be communicated by email or through an in-platform notification at least thirty (30) days before taking effect. Continued use of the platform after the effective date constitutes acceptance of the modified Terms.

For any questions, legal notices, or inquiries regarding these Terms, contact us at: