We're Here to Help Your Team Succeed
Have questions about document grounding, departmental isolation, or onboarding your organization? Contact our team for guidance and support tailored to your needs.
Contact Our Team
Choose the appropriate contact channel based on your inquiry.
For assistance with account setup, document indexing, chatbot configuration, and general product inquiries.
hello@techformation.ioFor questions about security audits, data isolation, privacy practices, and compliance requirements.
hello@techformation.ioOur support team is available Monday through Friday, from 9:00 AM to 6:00 PM EST. We typically respond to inquiries within 24 to 48 hours.
Frequently Asked Questions
How quickly can our company get started?
Most teams can configure their AI provider API key, upload an initial document, and create their first chatbot in just a few steps. No engineering changes may be required, depending on your setup.
Do you train AI models on our company documents?
Your documents are used to generate relevant information and responses within your configured workspace. Review our privacy policy and applicable AI provider agreements for details on data processing and model training.
Can we connect chatbots to our internal Slack channels?
Askana supports Slack integration for approved departmental channels, subject to the available integration features and access controls.
What file types are currently supported?
You can upload PDF, Markdown (.md), and plain-text (.txt) files up to 10 MB each. Uploaded documents are processed to help the chatbot retrieve relevant information.